Add a department

Departments specify the business department to which the ticket relates, for example, Support, Sales or system tickets. Departments are different to Helpdesk groups.

This task explains how to edit departments.

  1. Select Ticket Types under Help Desk on the Configuration and Tools page.
    The Ticket Types page is displayed.
  2. Click Edit Departments.
    The Departments page is displayed.
  3. Click Add Department.
    The Ticket Department page is displayed.
  4. Type a name in the Department Name field.
  5. Click Save.
    The Departments page is displayed.