Add a ticket type

Ticket types are the basis for configuring actions on a ticket. This task creates and names a new ticket type. It does not explain how to configure additional actions.

This task explains how to add a new ticket type.

  1. Select Ticket Types under Help Desk on the Configuration and Tools page.
    The Ticket Types page is displayed.
  2. Click Add Type.
    The Ticket type New Ticket Type page and tabs is displayed.

    Figure: Ticket Type tab

    Screenshot of the Ticket Type tab
  3. Type a name for the type in the Ticket type field.
  4. Click Save.
    The Ticket Types page is displayed.
    Note: For more information about configuring other ticket type actions and preferences, see Configuring workflows.