Ticket types tab pages
Ticket types have a number of pages and tabs covering the various options that can be selected as part of a ticket. When configuring a ticket type you only need to use those options you need.
The ticket type tabs are accessible from the Ticket Types page by doing
one of the following:
- Click Add Type
- Click View next to an existing ticket type
| Tab | Sub-tab | Purpose |
|---|---|---|
| Ticket Type | Basic ticket information, such as ticket type name, department and group assignment, actions and ticket timers | |
| Status | Ticket status messages | |
| Fields | Ticket field visibility and custom field options | |
| Actions | Action buttons applied to a ticket | |
| Action Details | Basic action information, such as action label | |
| Ticket Actions | A range of actions that can be applied to the ticket, such as change of status, assignment, priority and hold | |
| Comments | Public and private comments that are added to a ticket as a result of an action | |
| New Ticket | Option to create a new ticket | |
| Parent Actions | Set parent ticket type | |
| Ordering | Specify ticket actions for ordering such as order creation, completion and cancellation | |
| Template to be used if the action triggers an email | ||
| Subscription Actions | Close a subscription | |
| Account Actions | Create a bond | |
| Timers | Cancel existing ticket timers and start new timers | |
| Timers | Ticket timers |