Edit a department

This task explains how to edit departments.

  1. Select Ticket Types under Help Desk on the Configuration and Tools page.
    The Ticket Types page is displayed.
  2. Click Edit Departments.
    The Departments page is displayed.
  3. Click Edit to the right of the department to modify.
    The Ticket Department page is displayed.
  4. Complete the changes.
  5. Click Save.
    The Departments page is displayed.