Add new included charge pool

Adding a charge pool specifies usage alert threshold levels and the email template Smile uses for notifications when the levels are exceeded for a service.

This task explains how to add a new included charge pool.

  1. Select Services and Plans under Services, Ordering and Rating on the Configuration and Tools page.
    The Services and Plans page is displayed.
  2. Click View to the right of a service.
    The Billing tab for the selected service is displayed.
  3. Click the Settings tab.
    The Settings tab is displayed.
  4. Click New pool.
    An Included Usage Charge Pool window is displayed.
  5. Type a descriptive name of the new pool in the Pool Name field.
  6. Select Raise notifications. Click Save.
    Notifications and Alert Thresholds options are displayed. For more information, see Notification method configuration.

    Figure: New Included Usage Charge Pool window

    Screenshot of the Included Usage Charge Pool window
  7. Select an email template from the Email drop-down.
    If the Email drop-down only displays no email you must create a value pool alert email template. For more information, see Create an email template.
    Source options for the alert recipients email address are displayed.
  8. Select the source of the alert recipients email address. One or all options may be selected:
    • Email - Account - Email address—Recipient email address taken from account details.
    • Email - Subscription - Email address—Recipient email address taken from subscription details.
    For more information on managing accounts and subscriptions, see the User Guide.
  9. Type a value in the New Threshold field. Click Add.
    The value is added to the Alert Thresholds list.
  10. (Optional) Repeat the previous step to add additional Alert Thresholds values.
  11. Click Save.
    The service Settings tab is displayed.