Check for failed import items

Failed import items occur when Smile cannot correctly import usage data. For example, failed import items occur when the:
  • data contains errors
  • data contains unknown users
  • import file is corrupt

Failed import items are displayed on the Import Errors and Generate Invoices pages. To ensure you address all failures, check for failed import items in both locations.

This task explains how to check for failed import items.

  1. Do one of the following:
    • On the Smile Dashboard, click CDR Errors.
    • On the Smile menu, click Import CDRs, then click View Errors at the bottom of the page.
    The Import Errors page is displayed.
  2. Use the information displayed in the error messages to resolve the failed import items.
    For example, to resolve a missing subscription, you may need to add a new subscription to an existing account.
  3. Click Re-attempt All failures after you have fixed the import errors.
    Smile reprocesses the failed importers and imports the items.
  4. On the Smile menu, click Billing, then click Generate Invoices.
    The Generate Invoices page is displayed.
  5. Use the information displayed in the error messages to resolve the failed import items.