Example: Resolve failed import items

This example demonstrates how to resolve an import error that occurs when Smile cannot allocate usage data to a subscription.

The following screenshot shows you where this error is displayed on the Import Errors page:
  • the Failures By Type section summarises the number of failures caused by each type of import error
  • the Missing Subscription section displays information about records that cannot be allocated to a subscription

Figure: The Import Errors page

Screenshot of Import Errors page.

Complete the following steps to resolve the import error.

  1. Click Show Errors in the Failures By Type section.
    Failed import items are displayed. In this example, all the failed import items are caused by the same phone number.
    The error message reads "Could not find user for 0396633554 in service Example Telecom Fixed Voice".
  2. Click View next to an error.
    Information about the import error is displayed.
  3. Determine the account that the usage data should be allocated to.
  4. Search for the account and click Subscriptions on the Account Menu Tree.
    The Subscriptions page is displayed.
  5. Click Add Subscription and select the service the missing data belongs to.
    In this example, the usage data is from the Example Telecom Fixed Voice service.
  6. Type the phone number of the failed import item in the Full National Number field and select the appropriate plan or contract.
    In this example, the phone number of the failed import item is 216891151.
  7. Ensure the date in the Service start date field is earlier than the date of the usage data, and click Continue.
    An open invoice for the new subscription is displayed.
  8. Do one of the following:
    • On the Smile Dashboard, click CDR Errors.
    • On the Smile menu, click Import CDRs, then click View Errors at the bottom of the page.
    Do not close the open invoice.
    The Import Errors page is displayed.
  9. Click Re-attempt All failures.
    Smile can now import the failed import items.