Save a search

Saving a search lets you save the set of criteria that you use to search for tickets.

This task explains how to save a helpdesk search.

  1. View the helpdesk inbox.
    The Help Desk page appears and displays any tickets assigned to you and your assignment group.
  2. Enter the search criteria in the fields at the top of the page and click Save search....
    The Save Search window is displayed.
  3. Type a name for the search in the Search name field.
  4. (Optional) Select the Make this the default helpdesk search checkbox if you want Smile to display the search results each time the helpdesk appears.
  5. Click Save.
    Smile saves the search and displays the search results.