Saving a search lets you save the set of criteria that you use to search for
tickets.
This task explains how to save a helpdesk search.
-
View the helpdesk inbox.
The Help Desk page appears and displays any tickets
assigned to you and your assignment group.
-
Enter the search criteria in the fields at the top of the page and click
Save search....
The Save Search window is displayed.
-
Type a name for the search in the Search name
field.
-
(Optional) Select the Make this the default helpdesk
search checkbox if you want Smile to display the search results
each time the helpdesk appears.
-
Click Save.
Smile saves the search and displays the search results.