Viewing account or transaction tickets gives you an overview of all the issues that
affect the account or transaction. For example, you can view all tickets raised
against a wholesale customer's account, or check the tickets raised by credit
control against an invoice.
This task explains how to view tickets on an account or transaction.
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Search for the account or transaction for
which you want to view tickets, then double-click the entry in the search
results.
The Account summary page of the account or the
Transactions page of the transaction is
displayed.
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On the Account Menu Tree, click Tickets.
The Tickets page appears and displays any tickets
raised against the account or transaction.
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(Accounts only) If necessary, enter search criteria in the fields at the top of
the page and click Search.
Smile displays only the tickets that match your search criteria.