Appointments
Appointments are based on standard ticket types with additional functions to configure scheduling and assignment of appointments. Appointments handle the allocation of bookings taking into account appointment duration, travel time and operator availability.
A number of elements are required to use Smile appointment functionality. These are:
- operator availability
- a helpdesk group
- an appointment ticket type
- an appointment template ticket
In addition to setting appointments, appointment type tickets can also include other workflow functions and actions.
Appointment tickets are viewed through their own filter. Click Appointments in the Quick Links section. For information on using appointments, see the User Guide.