Usage alert groups
A usage alert group tracks the physical amount of included usage that a subscription consumes in a rating period. A subscription can have multiple usage alert groups for different types of usage.
Smile resets the value of each usage alert group to 0 at the start of each rating period and when a subscription changes plan. The usage alert group limit may be pro-rated for incomplete rating periods, depending on your Smile configuration. You use plan rules to define pro-rating for usage alert groups.
You can configure a plan rule to perform an action when a subscription exceeds the value of a usage alert group, for example, suspend or shape the subscription.
Configuration of the following components combine to create usage alerts:
- Features—specifies a feature that is applied when the spend limit is exceeded.
- Email template—specifies a standard message and format of the notification to the customer when a specified alert threshold has been exceeded.
- Usage alerts—specifies the alert thresholds and email template for customer notification when thresholds are exceeded.
- Usage alert groups—specifies the alert groups that are available for use on a plan. Usage alert groups are specified on the plan settings.
- Connection management—specifies the feature on the usage charge rule that will be applied.
- Usage alert group—specifies the alert group that will manage alert settings for the usage charge rule.