Alert thresholds

An alert threshold is a percentage of value that, when consumed, triggers a notification. Alert thresholds apply to spend limits, value pools and usage alert groups.

Alert thresholds help you manage customer spend and prevent bill shock. If configured to do so, Smile notifies customers when they exceed an alert threshold and consume a certain percentage of their included value. Default alert thresholds are defined on a service or plan, but you can customise the alert thresholds for a subscription's spend limits or usage alert groups.