ticket_group
Tickets belong to ticket assignment groups. These groups represent the teams of people who work on tickets. Smile operators might be organised in to different assignment groups based upon their role in the company. Tickets are then assigned to these groups, and then may be further assigned to individuals within those groups.
| Column name | Description | Data type |
|---|---|---|
| ticket_group | Primary key. | integer |
| groupname | The name of the ticket assignment group. | text |