ticket_type
Ticket types represent workflow configurations. All tickets have a ticket type. Ticket types define the behaviour, possible statuses and actions available on a ticket. They also specify the data captured on a ticket.
| Column name | Description | Data type |
|---|---|---|
| ticket_type | Primary key.
Each ticket has a type configuration which specifies the actions, statuses and behaviour of the workflow the ticket belongs to. |
integer |
| name | The name of the ticket type. | text |
| appointment_ticket_type | Specifies if this ticket type is for appointments. | boolean * |