Process incomplete batches

An incomplete payment batch has not yet been fully processed by a bank or payment provider, for example, because a bank cannot process a problematic payment. Processing an incomplete payment batch lets you troubleshoot problematic payments.

Tip: To quickly access the Incomplete Batches page, click Incomplete Payments in the Smile Home Dashboard. The number on the Incomplete Payments dashboard tile highlights the number of incomplete payments that require attention.

This task explains how to view incomplete batches.

  1. On the Smile menu click Billing, then click Payments.
    The Payments page is displayed.
  2. Click View incomplete batches.
    The Incomplete Batches page is displayed.
  3. Click View next to the incomplete payment batch you want to view.
    The Payment Batch page is displayed.
  4. Resolve the reason each payment is unprocessed. To view more information about a payment, do one of the following:
    • Click Log to view information about the payment status, for example, the reason why a payment is unprocessed.
    • Click Payment to view detailed information about the payment, for example, the number of attempted transfers.
  5. Click Process after you resolve each unprocessed payment.
    Smile attempts to reprocess the incomplete payments.