Create template ticket

Step 9 of 9

A template ticket is created to assign the Customer Support ticket type to.

For more information, see Template tickets.

This task explains how to create a template ticket.

  1. Select Templates Tickets under Help Desk on the Configuration and Tools page.
    The Templates tickets page is displayed.
  2. Click Create New....
    The Create a new ticket page is displayed.
  3. Click Select to the right of System Ticket in the Select a base template... list.
    The Please enter a subject for the new ticket window is displayed.
  4. Type Customer Support Request in the text field. Click Continue.
    The template page will be displayed.
  5. Click Edit to the right of the Status line.
    The Ticket properties window is displayed.
  6. Select Customer Support from the Ticket Department drop-down.
  7. Select Customer Support Request from the Ticket Type drop-down.
  8. Select Customer Support from the Assignment Group drop-down.
  9. Click Save.
    The template page will be displayed.
  10. Select Ticket Reply to address from the Add custom field drop-down.
  11. Click Save.
    The Template tickets page is displayed.