Create ticket status

Step 6 of 9

Ticket status provides Smile operators and customers a high level view of the current state of a ticket, for example, whether it is open or has been closed.

Three statuses are created as part of the customer service request workflow. These are:

  • In Progress
  • Issue Resolved
  • Ticket Closed

This task explains how to create ticket type statuses.

  1. Click View next to the Customer Support Request entry in the Ticket types in this department list.
    The Ticket Type tab you just created is displayed.
  2. Click the Status tab.