Create ticket type department

Step 4 of 9

A ticket type department specifies what business area the ticket relates to.

For more information, see Adding departments.

This task explains how to add a department in Ticket Types.

  1. Select Ticket Types under Help Desk on the Configuration and Tools page.
    The Ticket Types page is displayed.
  2. Click Edit Departments.
    The Departments page is displayed.
  3. Click Add Department.
    The Ticket Department page is displayed.
  4. Type Customer Support in the Department Name field.
  5. Click Save.
    The Departments page is displayed.
  6. Click Edit next to the Customer Support entry in the Name list.
    The Ticket Department page is displayed.