Add ticket field

Step 7 of 9

In step 2, Create custom field you created a ticket reply to custom field. This custom field needs to be added to the ticket page to be visible.

This task explains how add a ticket field.

  1. Click the Fields tab.
  2. Select Ticket Reply to address from the Add field drop-down.
  3. Click Add.
    Ticket Reply to Address is added to the Form Fields list.