Create ticket type

Step 5 of 9

Creating a ticket type is the first step in adding actions in a workflow.

For more information, see Ticket types.

This task explains how to add a ticket type.

  1. Click Add Type.
    The Ticket type New Ticket Type page is displayed.
  2. Select Customer Support from the Department drop-down.
  3. Type Customer Support Request in the Ticket type field.
  4. Select Customer Support from the Assign new tickets to group drop-down.
  5. Type ticket-{number}@example.com in the Ticket "From" address field.
  6. Type Re: {subject} in the Ticket subject field.
  7. Click Save.
    The Ticket Department page is displayed.