Create email template

Step 1 of 9

Email templates can be used for bulk messaging or providing a standard response to defined actions or triggers.

For more information, see Email templates.

Two templates are created as part of the customer service request workflow. These are:

  • Resolved Ticket—when the ticket action of Mark as "Resolved" is selected this template will be used to email the customer.
  • Ticket Closed—when the ticket action of Mark as "Closed" is selected this template will be used to email the customer.

This task explains how to create email templates.

Select Email Templates under Email, SMS, Print & Web on the Configuration and Tools page.
The Email templates page is displayed.