Payment status

A processed payment has a status of Accepted, Declined or Attention. Smile displays payment status information in the following locations:

Payment Batch History page—lists the status of all payments in a payment batch.
Payment Details page—lists the status of all payments for an account.
Payments requiring attention page—lists all payments in Decline or Attention status.

Note: For more information about the Payment Details page, see View payment history.

Payments in Accepted status

Payments in Accepted status were successfully completed, and the payment value was transferred from the customer's account to your company's account. Smile has created a receipt and deducted the value of the payment from the account balance.

Payments in Declined status

Payments in Declined status were rejected by a payment gateway. Common reasons for declined payments include incorrect payment details, insufficient funds and expired credit cards. After a payment is declined, Smile raises a decline fee against the account and emails the customer if it is configured to do so.

Smile can perform credit control actions after a payment is declined and an overdue invoice no longer has a payment scheduled against it.

Payments in Attention status

Payments in Attention status occur when Smile cannot determine the status of a payment, for example, if payment processing is interrupted by a communication error or equipment failure. Payments in Attention status must be resolved by an operator.