Ticket main screen

The following screenshot shows you a view of the ticket. This ticket has been Marked "As Resolved". As a result the ticket has the following states or conditions:
  • Status is set as Issue Resolved and is On hold
  • Ticket action button Mark as "In Progress" is visible
  • Ticket action button Return to "In Progress" is visible
  • Ticket action button Close CSR is visible

Figure: CSR workflow ticket

CSR workflow ticket