What's changed
Introducing Smile
Who this guide is for
Introduction to Smile
Configuration and tools page
Search
Terminology
Documentation conventions
Get support
Configuring accounts receivable
Company preferences
Invoice items
Invoice grouping
Discounts
Bond types
Adjustment types
Account types
Credit control
Currency
Format configuration
Office locations
Configuring email, SMS, Print and web
Document types
Bulk email
Incoming email
Email templates
Stationery and forms
Override email address
Promotional messages
Welcome emails
SMS gateway
Notification schedules
Configuring services
Services
Services and plans page
Billing
Settings
Tickets
Rating
Defaults
Ordering
Service contracts
Tariffs
Service types
Importers
Custom fields
Custom collections
Usage and spend management
Usage alerts
Configuring plans
Plans
Plan tabs
Usage charges
Settings
Tariffs
Features (Policies)
Recurring charges
Self serve prepaid
Plan contracts
Configuring ordering
Packages
View packages
Package
Components
Dispatch
Stationery
Orders and order forms
Plans
Configuring rating
Rating scripts
Charge types and units
Configuring user management
Operators and groups
Restricted usernames
Menus and permissions
Commissions
Configuring resource management
Number pools
Configuring prepaid
Prepaid time and data
Prepaid voucher management
Configuring RADIUS
About RADIUS
RADIUS server settings
NAS and proxies
Shared secrets
RADIUS features
Feature types
NAS/proxy vendors
Realm mapping
NAS scripts
RADIUS restart
Federadius
Configuring reporting
Close reporting period
Sales report categories
Configuring helpdesk
About the helpdesk
Helpdesk hours
Helpdesk groups
Ticket types
Ticket status types
Priorities
Template tickets
Appointments
Configuring payment processing
Payment methods
Payment handlers and gateways
Automatic payment options
Logging and tasks
Error log
Logging level
Task scheduling
Event listeners
Admin log
Configuring workflows
Workflows
Use case - Customer support request
Quantity format
Substitution codes
About substitution codes
Conditional substitution codes
Account
Bond
Invoice
Itemized credit
Itemized debit
Journal
Payment
Prepaid expiry warning
Prepaid vouchers
Quote
Receipt
Recipient created tax invoice
Reimbursement
Renewal
Spend limit alert
Statement
Subscription
Surcharge
Ticket
Usage alert
Value pool alert
LDAP authentication
About LDAP
Configure LDAP authentication
LDAP properties
Considerations for LDAP failover
Support
Glossary