Template - "Resolved Ticket"

  1. Click New.
    A blank email template is displayed.
  2. Select Ticket from the Document type drop-down.
  3. Type the following details:
    • Name—Resolved Ticket
    • From—ticket-{ticketNumber}@example.com
    • Subject—Ticket #{ticketNumber} - {ticketSubject} - Resolved
    • Body—

      Dear Customer

      Ticket number: {ticketNumber}
      Ticket subject: {ticketSubject}

      This email is to notify you that we believe that this ticket has been resolved. To receive prompt attention if this is not the case, please reply to this email within seven days.

      If we don't hear from you within seven days of this email then we may close the ticket permanently. Once the ticket is closed you will need to lodge a new ticket in order to receive assistance about this issue, which may delay final resolution of the issue.

      Regards
      Example Helpdesk

  4. Click Save.
    The Email templates page is displayed.