Template - "Ticket Closed"

  1. Click New.
    A blank email template is displayed.
  2. Select Ticket from the Document type drop-down.
  3. Type the following details:
    • Name—Ticket Closed
    • From—support@example.com
    • Subject—Ticket #{ticketNumber} - {ticketSubject} - Closed
    • Body—

      Dear Customer

      Ticket number: {ticketNumber}
      Ticket subject: {ticketSubject}

      This email is to notify you that we have now closed this ticket, as advised previously.

      As the ticket is now closed, you will need to create a new ticket if you require additional assistance with this issue.

      Regards
      Example Helpdesk

  4. Click Save.
    The Email templates page is displayed.