Ticket action - "Mark as "In Progress""

  1. Click Add.
    The Ticket Actions page and Action Details tab is displayed.
  2. Type Mark as "In Progress" in the Action label field.
  3. Click Save.
    The Actions tab is displayed.
  4. Click View next to the Mark as "In Progress" entry in the actions list.
  5. Click the Ticket Actions tab.
  6. Select In Progress from the Change ticket status to drop-down.
  7. Click Save.
    The Actions tab is displayed.