Ticket action - "Return to "In Progress""

  1. Click Add.
    The Ticket Actions page and Action Details tab is displayed.
  2. Type Return to "In Progress" in the Action label field.
  3. Select Issue Resolved from the Show this action for status drop-down.
  4. Click Save.
    You will be returned to the Actions tab.
  5. Click View next to the Return to "In Progress" entry in the actions list.
  6. Click the Ticket Actions tab.
  7. Select In Progress from the Change ticket status to drop-down.
  8. Select the Comments tab.
  9. Type Issue Reopened in the Add public comment to ticket field.
  10. Click Save.
    The Actions tab is displayed.